What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unique Question: field names of fields present on the form not showing on the drop-down.

    Asked by GlobalSMT on October 07, 2015 at 07:35 PM

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 07, 2015 at 08:20 PM

    To my understanding, you have set your form's Unique Submission property to either "Loose check" or "Strict check" before and now that you have decided to set it back to "no check" you're still getting the error message, "Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.", is that correct?

    Loose check only uses cookies to check uniqueness. Users can bypass this by clearing their browser's cookie or use different browsers. 

    Strict check also checks IP addresses. When enabled only 1 submission entry per 1 unique IP address.

     

    I have made some test. I have created a form and set it to both "Loose Check" and "Strict Check" one at a time. But when I set it back to "No Check", I was able to submit the form multiple times. Even if you didn't clear my browser's cache to bypass "Loose Check", just as long it is set to "No Check" you should be able to submit your form multiple times. 

    I have cloned your form and was able to reproduce the issue you're having. 

    I have set it first to "Loose Check" then submit the clone form twice. The first submission went through, but the second one didn't as I got the warning message already. I set the Unique Submission property back to "No Check" then made a submission again using the same answer I have entered on my previous attempts and surprisingly, I still wasn't able to submit the form. However, when I changed my answer for another submission, I was able to submit the form already. 

    I think, it might have something to do with this: 

    I'm not sure how were you able to set the value of the "Unique Question" to "3", when, suppose to be, it should be a drop-down where you can select the label or title of form fields present in your form. Please check this guide: How-to-set-Form-Limits-Based-on-a-Unique-Question

     

    I have checked the drop-down for the "Unique Question" on other forms that I have and found this:

    The fields present on my form are not shown on the drop-down for Unique Question when it should be.

    I will be escalating this to our developers so they may look into it. You will be receiving updates regarding this on this thread, however, I would like to apologize if I cannot provide any ETA to when this will be solved and I'm sorry for the inconvenience. 

    Thank you.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on October 08, 2015 at 01:56 AM

    Hi,

    This has now been fixed.  Please let us know if you continue to have problems.

    Regards,

    Nicholas

     

  • Profile Image

    Answered by GlobalSMT on October 08, 2015 at 09:45 AM
    Yes, thank you for helping :)
    *Leista Burnett*
    IT Manager / Web Developer
    Trafalgar Publications Ltd.
    Phone +1-561-358-8898 <1-561-358-8898>
    Skype: Pocahontas- Leista Burnett
    Email: lburnett@GlobalSMT.net
    *Global SMT & Packaging - Global Solar Technology - Global LEDs/OLEDs*
    Visit us on the web: www.globalsmt.net – www.globalsolartechnology.com –
    www.globalledoled.com
    ...
  • Profile Image

    Answered by GlobalSMT on July 06, 2016 at 07:46 PM
    Urgent!!
    Clients are unable to view my submissions on our account GLOBALSMT

    *Leista Burnett*
    IT Support
    Trafalgar Publications Ltd.
    Phone +1 (239) 245 9264 ext. 105 <12392459264>
    Skype: Pocahontas - Leista Burnett
    Email: lburnett@GlobalSMT.net
    Website: http://GlobalSMT.net
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 06, 2016 at 09:24 PM

    Your concern will be addressed on the following thread: https://www.jotform.com/answers/877118