What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete submissions

    Asked by KingdomTraining on October 09, 2015 at 08:12 AM

    Why do I have so many incomplete submissions for a form with a PayPal link?

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    JotForm Support

    Answered by david on October 09, 2015 at 12:16 PM


    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction:


    If IPN is not enabled in your PayPal account, your JotForm account will not receive the confirmation is a successful payment is made:


    If you have many incomplete payments, it is likely that either IPN is not enabled or your PayPal information was not setup correctly when setting up you payment field. 

    Check your PayPal setup and check if IPN is enabled.  If both are correct and you still receive incomplete payments, let us know and we will be happy to have another look.