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    Date from Date Reservation widget is not received in email notifications

    Asked by kdgulledge on October 09, 2015 at 08:55 AM
    2) Also, the data is not being sent via email. It just has the time slot reserved but NOT the actual day of the week or month.
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    JotForm Support

    Answered by Boris on October 09, 2015 at 09:13 AM

    I have checked your form, and apart from the bug that was forwarded in the previous thread, your form is correctly sending data from the Date Reservation widget in your email notifications:

    Please do note that these dates will only show if the dates have actually been selected in the Date Reservation widget, as depicted below:

    The image you've posted in the previous thread shows that only the Select a Preferred Time drop-down field was selected as 9 AM, but the user never filled out the widget for the 9 AM Date Reservation:

    You may want to set your Date Reservation widgets as required, so if they show on the form - they must be filled. This will prevent your users from submitting an empty Date Reservation. Please refer to the image below on how to set your widget as required:

    Please let us know how it goes with these changes.

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    JotForm Support

    Answered by Boris on October 09, 2015 at 05:18 PM

    Your last message didn't get through to our forum software, so I'll quote it here for reference:

    Answered by kdgulledge

     

    Thank you!

    You are most welcome. If you run into any other problems or if you need any other assistance with your forms, please do not hesitate to open a new support thread about it, and we'll do our best to help.

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    Answered by kdgulledge on October 09, 2015 at 06:02 PM

    I thought it was fixed, but it is not.

    Attached are screenshots.

    I've changed it to a required field, and skipped it, to trigger the reminder to fill out the calendar.

    Then I did, but clicking two dates.

    Then in the email, I got this:

    ...Still no date information is coming through.

    Please check again and see what the problem is.

    Thanks.

     

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    JotForm Support

    Answered by Charlie on October 10, 2015 at 03:23 AM

    Hi,

    Apologies for the inconvenience. If I understand you correctly, the problem happens when you select less than 3 dates, the dates selected are not being added in your submissions and in the emails?

    I went ahead and refreshed the widgets you have without deleting the saved state of your form, please do check test it out again and see if the problem persists.

    We'll wait for your response.

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    Answered by kdgulledge on October 10, 2015 at 12:10 PM

    No, the problem is that NONE of the dates I select are being added in the submissions and in the emails.

    I thought it also might be a function of not selecting 3 dates, based on the max selection per user; however, I tried selecting all three dates and this is what came back again...

    No data in the email:

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    JotForm Support

    Answered by Boris on October 10, 2015 at 10:02 PM

    As I could not replicate the reported issue with your email notifications on any of the cloned versions of your form, I have made a submission on your actual form:

    https://secure.jotform.us/form/52761343779162

    You will recognize this submission by having most entries as "JotForm Test".

    I have first selected just Select a Preferred Time to be 8 am, and tried going further - the form had successfully prevented me until I have clicked on a day inside the Date Reservation field. I have selected the first available date - Monday, 12-10-2015.

    After submitting the form, I can see that your email notifications have correctly included this entry.

    Your CPA ADVANTAGE Lead email:

    Our autoresponder which we have received to our support@jotform.com email address:

    As far as we can see, your form is operating normally and these fields are being sent correctly in the email notifications. Can you please confirm if the form works for you as well when accessing the form over its direct link?

    https://secure.jotform.us/form/52761343779162

    In case that it does work for you correctly over direct link, but the issue is still present when the form is embedded onto your website - there may be scripting conflicts between the website and the form that are preventing these widgets from working. In that case, we recommend re-embedding your form by using our iFrame embed method:

    I hope this helps. Please let us know how it goes, and if the issue persists, please let us know a link to where the form is embedded - so that we can further check into the issue. Thank you.

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    Answered by kdgulledge on October 14, 2015 at 06:08 PM

    OK...

    This is extremely frustrating, since we've been trying to launch for a week and the only thing holding us up in the forms issue.

    I've taken all of the recommended steps above:

    1) Used iFrame code

    2) Used the direct link to the form: http://form.jotform.us/form/52761343779162

    3) I also did required fields (but subsequently removed them based on layout constraints)

    4) Cleared all "deleted fields" in saved conditions section.

    5) Cleared my forms cache

    This was actually working yesterday, but after doing more additions... then embedding new code into the website, I receive NO DATA in either of the scheduling parts of the form.

    This is a critical part of our business and must work every time. That's why I initially went with JotForm. I don't want to be wrong in selecting you.

    Please HELP and escalate the issue if needed, as it's ongoing errors are costing us lots of money.

    Screenshots included:

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    JotForm Support

    Answered by EltonCris on October 14, 2015 at 10:36 PM

    Thanks for your reply and for providing more details.

    It is so odd that we can't reproduce the problem on a cloned form. This is what I get on email.

    So I went ahead and tested the form embedded on your page. The data on these widgets are still forwarded on email as well as on the submissions page. (I have deleted the data afterwards so it won't count).

    Form Submissions page:

    On email notification:

    https://shots.jotform.com/elton/Screencast_10-32_15-10-2015.mp4

    There are also no errors on these widgets. They are working just fine.

    May I suggest to check it again this time and update us the result.

    Thanks for your cooperation!

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    Answered by kdgulledge on October 14, 2015 at 11:42 PM

    Just tried again.

    On the CPA calendar page, some data is now visible in email, but not all of it.

    I tested the following:

     

    The only response in email notifications was this one:

     

    On the same submission, I tested the Lending scheduler:

     

    Then I got no data in the email:

    Thoughts?

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    JotForm Support

    Answered by Boris on October 15, 2015 at 04:50 AM

    I have checked your Form Email History logs, and I can clearly see that the emails included these test dates. For instance, this is the email (New MAP Member) to support@renewfinancialmap.com that includes dates for 12 PM, 1 PM, 4 PM:

    https://www.jotform.com/emails/561f1948c729b432608b5057

    This is the email (New MAP Member) to support@renewfinancialmap.com that includes dates for 8 AM, 10 AM, 11 AM:

    https://www.jotform.com/emails/561f1808c729b42f608b54b2

    Here is an email from the same submission as above, but the one named CPA ADVANTAGE Lead and sent to kevin@halfmoonfarmsllc.com:

    https://www.jotform.com/emails/561f1808c729b433608b6fda

    Can you please tell us at which email address you are receiving notifications that seemingly don't have the date in them? Because based on the mailing logs, these dates do show in most of the emails our system is sending.

    Only notifications with subject line "Lending ADVANTAGE Lead" and "Credit ADVANTAGE Lead" do not have Date Reservation, due to them not being included in the notification itself.

    When it comes to the Appointment field marked in your last screenshot, this field is no longer on your form as far as I can see. Can you please let us know what we need to select and on which page in order to reproduce the problem, and also to which email address are you receiving the emails that don't include dates, and we'll be happy to double-check our email records again.

    We will eagerly await your response, especially since from our end your Date Reservation widgets do appear in your email notifications: New MAP Member (sent to support@renewfinancialmap.com), reNew Financial MAP (autoresponder).

    Thank you.

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    Answered by kdgulledge on October 19, 2015 at 05:46 PM

    I have made the adjustments you recommended and the forms are sending data correctly now.

    Thanks for your help with this issue.

     

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    JotForm Support

    Answered by EltonCris on October 19, 2015 at 11:35 PM

    @kdgulledge

    Glad my colleague's recommendation helps. Cheers! :)