- andreamparsonsAsked on October 09, 2015 at 02:08 PM
I don't think I downloaded the correct file when asked to download my encryption key so my files are not decrypting. Would you please tell me how I can download the correct key. I can not seem to find a way.
This is a re-post of a comment on Encrypted Forms and How to Use Them
- victorAnswered on October 09, 2015 at 04:44 PM
If you have misplaced or lost your key, you may always download the key again.
If you have any keys loaded in your browser, I suggest you clear the cache so when you open the form you will be asked for the encryption key.
Please let us know if you require further assistance.