I don't think I downloaded the correct file when asked to download my e

  • Profile Image
    andreamparsons
    Asked on October 09, 2015 at 02:08 PM

    I don't think I downloaded the correct file when asked to download my encryption key so my files are not decrypting. Would you please tell me how I can download the correct key. I can not seem to find a way.



    This is a re-post of a comment on Encrypted Forms and How to Use Them

  • Profile Image
    victor
    Answered on October 09, 2015 at 04:44 PM

    Hi,

    If you have misplaced or lost your key, you may always download the key again.

     

    If you have any keys loaded in your browser, I suggest you clear the cache so when you open the form you will be asked for the encryption key.

    Please let us know if you require further assistance.

    Regards