What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't think I downloaded the correct file when asked to download my e

    Asked by andreamparsons on October 09, 2015 at 02:08 PM

    I don't think I downloaded the correct file when asked to download my encryption key so my files are not decrypting. Would you please tell me how I can download the correct key. I can not seem to find a way.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

    encryption find correct how
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    Answered by victor on October 09, 2015 at 04:44 PM


    If you have misplaced or lost your key, you may always download the key again.


    If you have any keys loaded in your browser, I suggest you clear the cache so when you open the form you will be asked for the encryption key.

    Please let us know if you require further assistance.