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I don't think I downloaded the correct file when asked to download my eAsked by andreamparsons on October 09, 2015 at 02:08 PM
I don't think I downloaded the correct file when asked to download my encryption key so my files are not decrypting. Would you please tell me how I can download the correct key. I can not seem to find a way.
This is a re-post of a comment on Encrypted Forms and How to Use Them
If you have misplaced or lost your key, you may always download the key again.
If you have any keys loaded in your browser, I suggest you clear the cache so when you open the form you will be asked for the encryption key.
Please let us know if you require further assistance.