What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal: Form submissions are ending up as Incomplete payments

    Asked by rmacluan on October 09, 2015 at 03:13 PM

    How long should it take for a registration payment approval to comeback from paypal?  We have people registering for events and the payments are sticking in incomplete payments.

    Page URL:
    https://form.jotform.com/52795049036966

    JotForm through incomplete payments Long
  • Profile Image

    Answered by Ben on October 09, 2015 at 05:41 PM

    Please do open one thread per issue instead of opening 2 or more. This helps you and us to better assist you in regards to the same.

    I see that my colleague has already replied to you in regards to this subject here: http://www.jotform.com/answers/678340268 so I would like to ask you to keep all of you further replies on that single thread.

    Thank you for your understanding.