What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal site unsecured

    Asked by visionisle on October 09, 2015 at 05:12 PM

    Hello JotForm,

     

    I have had several customers state that they are unsuccessful when using our form when it comes to the payment portion.  They state that their card or cards have been rejected due to the site being "unsecured"  can you please help me to understand how to get around this issue?  I am losing customers because they get frustrated trying to pay for their product.  They state it is not just one card but several that are being rejected, please help,

     

    Thank you Carden

    site JotForm product card
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    JotForm Support

    Answered by Charlie on October 10, 2015 at 02:15 AM

    Hi,

    May we know if the form is embedded on a website? If it is, could you please share us the website link for us to better check it.

    I cloned this form http://www.jotform.com/51356595615967 and I made a test submission in my end, I was navigated to the Paypal's secure payment gateway without any errors. Here's a screencast:

     

    A screenshot of the problem or error would also help us to better understand where the problem is happening.

    We'll wait for your response.