Why did you charge my credit card?

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    Khoi Dang 
    Asked on October 09, 2015 at 10:35 PM

    I don't have any contact with you guys or use your service, why did you charge my credit card without my permission. who the hell are you?

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    Jan
    Answered on October 10, 2015 at 09:52 AM

    I'm sorry but we didn't charge you anything, you are not even on our database. Also, you are not a subscribed member, it means that we didn't charge your credit card. We didn't even have your credit card information.

    If it was really from us then please provide any order number or order details so that we can help you investigate about it. 

    JotForm is the first web based WYSIWYG form builder. Please check our website for further information.

    Thank you. 

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    Khoi Dang 
    Answered on October 10, 2015 at 10:00 AM

    I use Citibank Credit Card. I was charge 19usd for nothing, i asked the bank and they said it was from Jotform San Francisco. Citibank will help me to investigate it. If you can, please help me check that. My credit card is Visa with 4 last number 2270

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    Jan
    Answered on October 11, 2015 at 06:13 AM

    Unfortunately, we don't have information about your credit card information so we can't search for your account using the last 4 digit.

    Can you please share any order details like order number, account number or invoice number?  

    Thank you.