forms filled via website are not been forwarded to my email

  • Profile Image
    consciouslivingltd
    Asked on October 10, 2015 at 02:06 AM

    forms filled via website are not been forwarded to my email. this happended since beginning of September 2015. Please help.

  • Profile Image
    victor
    Answered on October 10, 2015 at 11:20 AM

    Hi,

    Sorry for this inconvenience. I have verified your email and it is not in our BOUNCE LIST. I also noticed that you did receive some emails some test emails today.

    While reviewing your form, RETEST FORM, I did notice that you have 2 identical email notifications. I also noticed that you have added a custom sender email.

    If you are still having issues, can you try removing this email and using one of the default, noreply@jotform.com.

    Please let us now if you require further assistance.

    Regards