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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not open on mobile devices using the Facebook app.

    Asked by jjpnetrix on October 10, 2015 at 07:30 PM

    Hello guys.

    I made a http://www.jotform.com//?formID=52734884380665 form, I tested in preview and it worked correctly for smartphone, tablet and desktop. So I used the option to incorporate in my Facebook page as contacts. When you open the desktop works correctly, but when you open with facebook app on android smartphone the form is not displayed.

    I attached a picture of my smarphone android using the facebook app where by selecting the Contact Us option message appears.

     

    I do not know if I'm doing something wrong?

     

    thank you

    James

    Page URL:
    https://www.facebook.com/jjpgestaoempresarial

    Screenshot
    app facebook app open JotForm Android message
  • Profile Image

    Answered by Carina on October 11, 2015 at 03:08 PM

    Hello James

    I tried to visit your FB page but I get a content unavailable error message:

    Did you use the Facebook tab method?

    If so there is a reported Facebook bug that does not display tabs on mobile devices:

    https://developers.facebook.com/bugs/435173473172584/ 

    An alternative can be adding the Custom iFrame tab app:

    https://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App- 

    Let us know if the problem persists.

  • Profile Image

    Answered by jjpnetrix on October 11, 2015 at 05:45 PM
    Hello Carina

    I used the Method Facebook Tab like the image, the app installed on my Fan Page was the JotForm, but have not tried the other so that you commented at Iframe using the static HTML page. I'll try, but as I return to you if it worked or not?



    James J. Pontes / Consultor Empresarial
    james@jjpgestaoempresarial.com.br
    JJP GESTÃO EMPRESARIAL
    Fone Fixo: (41)3287-6155 / Cel:(41) 9161-1375
    http://jjpgestaoempresarial.com.br


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    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: domingo, 11 de outubro de 2015 16:08
    Para: james@jjpgestaoempresarial.com.br
    Assunto: Re: Form does not open on mobile devices using the Facebook app.

    A new response has been received:

    Answered by Carina
    Hello James
    I tried to visit your FB page but I get a content unavailable error message:
    Did you use the Facebook tab method?

    If so there is a reported Facebook bug that does not display tabs on mobile devices:
    https://developers.facebook.com/bugs/435173473172584/
    An alternative can be adding the Custom iFrame tab app:
    http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-
    Let us know if the problem persists.
    View this thread on browser » Unsubscribe Thread
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  • Profile Image

    Answered by Sammy on October 12, 2015 at 04:25 AM

    We will be patiently awaiting your response on the outcome of the embedded form in your Facebook page.

  • Profile Image

    Answered by jjpnetrix on October 17, 2015 at 03:45 PM
    Hello
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 17, 2015 at 10:18 PM

    Hi there,

    I checked your FB page https://www.facebook.com/jjpgestaoempresarial , but it still is not available at this time.

    Please let us know how we can be of further assistance.