What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The configurable list widget is not showing in Firefox when using the oEmbed plugin for WordPress

    Asked by windirect on October 10, 2015 at 10:25 PM

    Hi Guys,

    we have a big problem with configurable list.

    In firefox they will not be displayed.

    Thanks for your help.

     

  • Profile Image
    JotForm Support

    Answered by Welvin on October 10, 2015 at 10:27 PM

    Just so you know that I have moved your problem here as a new thread. Again, my reply below:

     

    I cannot replicate this problem using Firefox on Windows 8.1 and 10. Here's a screenshot in Win10:

    You look like using Firefox on Windows 7. Is this correct? If so, please do the following so we'd know if there are errors in the form that is causing this to happen:

    a. While viewing the page, press "F12" to open the developers tool in Firefox.

    b. Find and click the "Console" window to view the logs

    c. From there, you should see some logs. Errors are the red ones. Please take a screenshot and psot it here.

    For example:

    Also, try embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thank you and I look forward to your reply.

    Thanks

  • Profile Image

    Answered by windirect on October 11, 2015 at 05:11 AM

    Hi,

    Here you will find the screenshot.

    We do not use the i frame method because we have problems with the scrollin in HTML5 !!

    Thanks for your help

     

  • Profile Image
    JotForm Support

    Answered by Welvin on October 11, 2015 at 11:26 AM

    I have now forwarded this thread to our developers. Based on your screenshot, there seems to be an error that is related to the widget. If there are updates, you should know it here.

    For now, try suggesting users to use Google Chrome if they have a problem viewing the form in Firefox. 

    Or, try our other embed method. How about the default JS embed? Or, the Embed Form WP Plugin (https://wordpress.org/plugins/embed-form/).

    Lastly, can you please tell us your OS and Firefox version? This way, our developers can check it using the same.

    Thanks

  • Profile Image

    Answered by windirect on October 14, 2015 at 12:37 PM

    here is my version.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2015 at 03:27 PM

    Thank you for providing your Firefox version. This thread is already assigned to our widget developer. We will let you know here as soon as we get some updates about this report.

    Thanks

  • Profile Image
    JotForm Support

    Answered by widgets on November 13, 2015 at 03:51 AM

    Hi, the error has been fixed. In case the error still shows up try to clear your browser cache or load it on incognito mode(chrome). I think it holds the old version of the script which end up not reading the proper functions. Please try it again and let us know if you  need further help.

    Regards,
    Widget Team