What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi there for some reason my emails aren't being received via your forms again

    Asked by Aaron on October 11, 2015 at 10:27 AM
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    JotForm Support

    Answered by Chriistian on October 12, 2015 at 01:28 AM

    Hi Aaron,


    Are you referring to this form - http://www.jotformeu.com/form/52295142943356? I checked the mail logs of the recipient email of the Notification email of the form and it seems that the email are sent successfully.

    Are you still encountering this issue? I noticed that you are using Custom Sender Email in your Notification. Can you try to use noreply@jotform.com as your Sender Email and see if it will work? If you are referring to a different form, can you provide to us the link or name of the form in question so we can further check.


    We will wait for your response.