What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is designed and complete, but I still have a half-built version of it showing live

    Asked by recordingrob on December 29, 2015 at 09:01 AM

    The form is at https://form.jotformeu.com/53622824295358. It should look nice (wide form, rounded corners, colour etc) and there should be two main questions, each with its own matrix.

    However, what I'm actually seeing is an old version from when I was half way through building it, so the form is incomplete and looks bad. It stays this way no matter how many times I publish it and it's the same on private browsing/incognito.

    Please help, I was hoping to get this to colleagues today.


  • Profile Image
    JotForm Support

    Answered by david on December 29, 2015 at 11:49 AM


    I checked your form and indeed, the updates are not showing.  However, when I cloned your form, the updates showed right away.  I was having this same issue with new updates yesterday.  Eventually they did show, but there was quite some delay. 

    To get around the delay, you can clone my copy:



    Or you can clone yours in from within your account:


    Either of those options should allow for the changes to show in the new copy immediately.