What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Live Form Isn't Reflecting Changes

    Asked by brewpublik on December 29, 2015 at 09:13 AM

    Hi Jotform,

    Our form https://form.jotform.com/52704778090965 isn't reflecting the changes we've made (to update it to our next delivery cycle). I've hit save a million times and have also hit publish several times with no luck. What is the problem?

    Page URL:
    https://form.jotform.com/52704778090965

    JotForm problem publish next
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    JotForm Support

    Answered by Boris on December 29, 2015 at 12:01 PM

    Sorry about this, it looks like the old version of your form was still stuck in our server's form cache. I have just cleared your form cache, and the form should now display changes correctly.

    Form before clearing form caches:

    Form after clearing form caches:

    Occurrence of such issues should be extremely rare, and we are sorry for this inconvenience. If it ever happens again in the future, you may want to try clearing your own form caches by following this guide:

    http://www.jotform.com/help/229-how-to-clear-your-form-cache

    Please let us know if you need further assistance, and we will do our best to help.