Live Form Isn't Reflecting Changes

  • Profile Image
    Asked on December 29, 2015 at 09:13 AM

    Hi Jotform,

    Our form isn't reflecting the changes we've made (to update it to our next delivery cycle). I've hit save a million times and have also hit publish several times with no luck. What is the problem?

  • Profile Image
    Answered on December 29, 2015 at 12:01 PM

    Sorry about this, it looks like the old version of your form was still stuck in our server's form cache. I have just cleared your form cache, and the form should now display changes correctly.

    Form before clearing form caches:

    Form after clearing form caches:

    Occurrence of such issues should be extremely rare, and we are sorry for this inconvenience. If it ever happens again in the future, you may want to try clearing your own form caches by following this guide:

    Please let us know if you need further assistance, and we will do our best to help.