What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Retrieve Payment Pending Data on Previous Payment Processor

    Asked by jfreemom on December 29, 2015 at 10:11 AM

    We ran into an issue where we were using Stripe to process payments in our form. We realized yesterday that the form actually reverted back to using PayPal. People tried to register but couldn't because that paypal account is no longer active, however, we were able to see the pending charges and those that tried to register. However, this information is no longer available after we switched back to paypal. Is there anyway this info can be retrieved? we desperately need those names and info so we can contact them to continue the registration process.


    Jamain Freeman

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    JotForm Support

    Answered by Mike on December 29, 2015 at 12:36 PM

    Thank you for contacting us.

    Unfortunately, we cannot retrieve the data for you. What you can try is restoring the form to its previous version (PayPal one) by using a Revision History tool, but results are not guaranteed. The Stripe data will be removed once you restore the form, so it is recommended to download current submission data. Also, you may want to clone your current Stripe version of the form.

    Once you restore the form, please check an Incomplete Payments folder at submissions page.

    How to View Incomplete Payments

    If you need any further assistance, please let us know.