What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you clarify how the Bandwidth/Storage is measured?

    Asked by snaplash on December 29, 2015 at 10:41 AM

    I am starting a business and will be using Jotform for my video uploads.

    Do you measure the total of the uploads even if those submissions are deleted?

    or is it every submission regardless of whether that submission is deleted?


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    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 12:31 PM


    Thank you for contacting us.

    You have a storage limit in your account, if you would use your forms to upload files, them will use space in your free space of your account, you will be notified when you reach the limit and then you will need to delete some submissions in order to delete the uploaded files and get free space, if you often reach the limit, you will need to upgrade your account.

    You can see our limits and our pricing on this link : https://www.jotform.com/pricing 

    Do let us know if you need more help, we will be glad to assist you.