What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with "Form over quota"

    Asked by sbartley on December 29, 2015 at 10:55 AM

     

    Here's the form.

     https://form.jotform.com/40842474383963

    It says that it is over quota. My account status says 0 of 10,000 used.

     

    Please advise ASAP. Thanks, Sheena

    form over quota JotForm style size font
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    JotForm Support

    Answered by david on December 29, 2015 at 12:36 PM

    Hi,

    The form your referenced is associated with the account "pubserv".  It is a Free account and is over its storage limits by almost double. 

    If you delete some of the submissions that have large file uploads, you should be able to get your storage totals back under the Free account limits. 

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    Answered by sbartley on December 29, 2015 at 12:44 PM

    Hello

    Can someone please transfer my subscription from sbartley to pubserv as promptly as possible?

     

    Thanks, Sheena

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    JotForm Support

    Answered by david on December 29, 2015 at 01:11 PM

    I have transferred your subscription to "pubserv" and downgraded "sbartley" to a Free account.  If there is anything else we can assist you with, let us know and we will be happy to help.  

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    Answered by sbartley on December 29, 2015 at 01:45 PM
    Thank you!!!
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 29, 2015 at 01:48 PM

    You are very welcome.  Just let us know if there is anything else we can do for you.