Issue with "Form over quota"

  • Profile Image
    sbartley
    Asked on December 29, 2015 at 10:55 AM

     

    Here's the form.

     https://form.jotform.com/40842474383963

    It says that it is over quota. My account status says 0 of 10,000 used.

     

    Please advise ASAP. Thanks, Sheena

  • Profile Image
    david
    Answered on December 29, 2015 at 12:36 PM

    Hi,

    The form your referenced is associated with the account "pubserv".  It is a Free account and is over its storage limits by almost double. 

    If you delete some of the submissions that have large file uploads, you should be able to get your storage totals back under the Free account limits. 

  • Profile Image
    sbartley
    Answered on December 29, 2015 at 12:44 PM

    Hello

    Can someone please transfer my subscription from sbartley to pubserv as promptly as possible?

     

    Thanks, Sheena

  • Profile Image
    david
    Answered on December 29, 2015 at 01:11 PM

    I have transferred your subscription to "pubserv" and downgraded "sbartley" to a Free account.  If there is anything else we can assist you with, let us know and we will be happy to help.  

  • Profile Image
    sbartley
    Answered on December 29, 2015 at 01:45 PM
    Thank you!!!
    ...
  • Profile Image
    david
    Answered on December 29, 2015 at 01:48 PM

    You are very welcome.  Just let us know if there is anything else we can do for you.