What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I give you my new credit card for payment for our account which was cancelled in November

    Asked by mattrussroot on December 29, 2015 at 11:40 AM

    Our account was cancelled because the credit card became invalid.  How do I update that and reestablish our paid account?

    credit card cancelled in
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    JotForm Support

    Answered by ashwin_d on December 29, 2015 at 12:58 PM

    Hello mattrussroot,

    Since your subscription was cancelled, you will have to upgrade your account again with new credit card number. The following guide should help you:  http://www.jotform.com/help/331-How-to-upgrade-my-account 

    Please be noted that there are 50% discount sale currently being offered on our yearly and bi-yearly subscription plans. https://www..jotform.com/pricing 

    Thank you!