What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please cancel my account

    Asked by drysdales on December 29, 2015 at 11:46 AM

    I tried to cancel my subscription tied to the email address andrewgdeacon@gmail.com, but it game me an error. Please confirm that you've received my request and will stop billing me effective immediately. 

    my account cancel my account confirm and email stop billing
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    JotForm Support

    Answered by ashwin_d on December 29, 2015 at 01:04 PM

    Hello drysdales,

    Upon your request, I have gone ahead and cancelled your economy monthly subscription. You will not be billed again but your account will remain economy until January 20, 2016 for the time you have already paid. After this date, your account will automatically downgrade to free plan.

    Thank you!