What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to upgrade

    Asked by firstwitness on December 29, 2015 at 12:38 PM


    I'm trying to upgrade under the 2 year plan for the 50% off at $129.00 altogether for both years. When selecting the option, it remains with a popup window that says 'switching plans in process. switch should complete in a few minutes. If it does not contact our support team.' 


    Thank you!

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 01:36 PM


    We apologize for the inconvenient. 

    Could you try to upgrade your account using this direct link please ? 


    Please, let us know if you were able to upgrade.

    We will wait your response.