What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Widgets disappearing / breaking!! NOT GOOD!

    Asked by Chardon on December 29, 2015 at 01:36 PM

    I have had two widgets there were in use on 20+ forms that no longer work, and stopped working without notice... This is a BIG problem for me. And I will not continue to be a paid member if you will just randomly stop supporting widgets with no notice. 

    Is there a way to tell which widgets will expire? Or do i just wait for my forms to break and get complaints from clients? 


    - An unhappy customer



  • Profile Image
    JotForm Support

    Answered by david on December 29, 2015 at 02:25 PM


    We had a database issue earlier that caused several widgets not to load.  My apologies, it has since been fixed and all widgets should now load properly.  If you are having trouble with any of the widgets in your forms, let us know which one(s) and we will be happy to have a look.