Significant form loading speed error

  • Profile Image
    gideonalper
    Asked on December 29, 2015 at 01:39 PM

    Loading assetprotectionfl.com, get the following error (viewing inspect tools on chrome):

    GET http://events.jotform.com/jsform/53415520424143/?ref=http%253A%252F%252Fwww…415520424143_g5zD4BU&loc=http%253A%252F%252Fwww.assetprotectionfl.com%252F 522 (Origin Connection Time-out)

    This is causing significant page load delay: http://tools.pingdom.com/fpt/#!/beYd5H/www.assetprotectionfl.com

     

    Other forms having same errors. I get same error even when loading the form directly at jotform.

     

     

     

     

  • Profile Image
    david
    Answered on December 29, 2015 at 02:43 PM

    Hi,

    I cloned your form and was able to reproduce the issue.  It looks to be caused by a missing CSS file associated with the theme applied to your form.  When I try to access the file directly:

    https://secure.jotformpro.com/themes/CSS/54945ae9700cc494668b4567.css

    I get a "theme not found" error. 

    When I applied a different them, the error did indeed go away.  Here is my clone of your form with a different theme applied:

    https://form.jotform.com/53625272622958

    You may need to change your applied theme or update it to a new version.