What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications are not being sent

    Asked by ASMCOLLECTIONS on December 29, 2015 at 01:51 PM

    I have my forms set-up to automatically send me emails or confirmations and the emails have not been going through, even when i try to send myself a test email it doe not work. Please fix this issue. 

    JotForm correctly Emails My Forms and email
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 03:03 PM

    Hi,

    We apologize for the issue.

    I have checked this form : http://www.jotform.com/51273954256157 

    I have submitted it and I received the Autoresponder email , I checked the email log for the email address you are using on the form clientservices@aronsadowskyandmarks.com , and I can see the email notification was sent : 

    Here is an image from the email I received as well : 

    You can also check your email log by following this guide : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Please, try again and let us know the result, we will wait your response.

    Regards.