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Subscription renewalAsked by KeshetRainbow on December 29, 2015 at 03:44 PM
Our monthly subscription is currently the Premium plan. I know your plans changed and you are saying you will honor the current $9.99/month subscription, but what is the equivalent plan that we would be enrolled into now? The Bronze plan?
Thank you for contacting us.
Yes, the equivalent subscription to Premium is Bronze, it has the same limit on submissions and the same available space.
You can see our pricing and purchase the plan you need on this link : https://www.jotform.com/pricing
Let us know if you need more help, we will be glad to assist you.
Thank you for getting back to me. So right now, the credit card on file with you is closed and I need to enter a new card number. When I update the credit card information, my subscription will not change, correct? Or, do I have to go in and switch it to the Bronze?
You can update your CC info and your account will still be on Premium subscription, I would like to share you this guide, it will help you to change your payment method, in this case, your CC info : http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method
Let us know if you have problems when trying to update your CC info, we will be glad to help you.