What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Subscription renewal

    Asked by KeshetRainbow on December 29, 2015 at 03:44 PM

    Our monthly subscription is currently the Premium plan.  I know your plans changed and you are saying you will honor the current $9.99/month subscription, but what is the equivalent plan that we would be enrolled into now?  The Bronze plan?

     

    Please advise.

    Thank you,

    Ilana Carp

    subscription renewal plans month subscription premium plan monthly subscription
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 04:53 PM

    Hi,

    Thank you for contacting us.

    Yes, the equivalent subscription to Premium is Bronze, it has the same limit on submissions and the same available space.

    You can see our pricing and purchase the plan you need on this link : https://www.jotform.com/pricing 

    Let us know if you need more help, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by KeshetRainbow on December 29, 2015 at 05:45 PM
    Thank you for getting back to me. So right now, the credit card on file with you is closed and I need to enter a new card number. When I update the credit card information, my subscription will not change, correct? Or, do I have to go in and switch it to the Bronze?
    Thanks, Ilana
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 07:13 PM

    You can update your CC info and your account will still be on Premium subscription, I would like to share you this guide, it will help you to change your payment method, in this case, your CC info : http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method 

    Let us know if you have problems when trying to update your CC info, we will be glad to help you.