What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by claudiagds on December 29, 2015 at 04:16 PM
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    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 05:30 PM


    Thank you for contacting us.

    I checked your account and I can see you have not any form, perhaps you are on a sub-user account and you have not permission to see and download the submissions.

    Please, provide us the link to the form with you are trying to download the submissions. 

    We will wait your response.