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  • Profile Image

    Email notifier is not being sent

    Asked by wolfpaw69 on December 29, 2015 at 05:01 PM

    When my form is submitted, my Notifiers and responders are not being sent.  The test emails works but when the actual page is sent, I never get an email.  Using Chrome.

    Page URL:
    https://form.jotform.com/53127112452141

    email sent not being sent and notifiers
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 07:49 PM

    Hi,

    I have checked the email logs for all the email addresses you are using on your form : 

    edward@calmmgmt.com 

    cheri@calmmgmt.com 

    exmandan@gmail.com 

    And I can see all emails are being sent, I made a submissions test and I can see it was sent.

    I also have checked your email addresses in our bounce list and they are not in, I would like to share you this guide, there are the steps to check the email history for your email addresses : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Do let us know if you are still not receiving your email notifications.

    We will wait your response.

    Regards.

  • Profile Image

    Answered by wolfpaw69 on December 30, 2015 at 06:36 PM

    Interesting.  After you sent this reply, it worked.  Did you do anything on your end?  Thanks.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 30, 2015 at 09:31 PM

    Great to know it is working fine now, and I just tested your form and checked the email log for your email addresses, anything else, it also could be a temporary issue.

    Please, let us know if you need more help, we will be more than glad to assist you.

    Regards.