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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifier is not being sent

    Asked by wolfpaw69 on December 29, 2015 at 05:01 PM

    When my form is submitted, my Notifiers and responders are not being sent.  The test emails works but when the actual page is sent, I never get an email.  Using Chrome.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 29, 2015 at 07:49 PM


    I have checked the email logs for all the email addresses you are using on your form : 




    And I can see all emails are being sent, I made a submissions test and I can see it was sent.

    I also have checked your email addresses in our bounce list and they are not in, I would like to share you this guide, there are the steps to check the email history for your email addresses : http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Do let us know if you are still not receiving your email notifications.

    We will wait your response.


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    Answered by wolfpaw69 on December 30, 2015 at 06:36 PM

    Interesting.  After you sent this reply, it worked.  Did you do anything on your end?  Thanks.

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    JotForm Support

    Answered by Kevin_G on December 30, 2015 at 09:31 PM

    Great to know it is working fine now, and I just tested your form and checked the email log for your email addresses, anything else, it also could be a temporary issue.

    Please, let us know if you need more help, we will be more than glad to assist you.