What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens when my form reaches 100 submissions?

    Asked by Tomchipjf on December 29, 2015 at 05:38 PM

    I am using the basic plan, What happens when my form reaches 100  submissions?

    Page URL:
    http://www.sandwichcoffeeroasters.com/our-passion.html

    Submissions
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    JotForm Support

    Answered by Chriistian on December 29, 2015 at 09:51 PM

    Hi,

     

    When you reach your account's submission limit your forms will be disabled and user will not be able to submit the form. When a user access your form a Form Over Quota warning will be displayed. Once you are near your submission limit, we will inform so you will have time to upgrade your account if you want. To know more about our pricing plans, you can check this link: https://www.jotform.com/pricing.

     

    Do let us know if you need further assistance.
    Regards.

     

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    Answered by Tomchipjf on December 29, 2015 at 10:45 PM
    That works As long as you notify me before my customers can not submit a
    form.
    Thanks
    Tom
    ...
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    JotForm Support

    Answered by Chriistian on December 30, 2015 at 12:09 AM

    Hi Tom,

     

    Yes, we send email to notify you if you are near your account limit or you have reached your account limit. Also, you will also see a warning message in My Forms page as shown in the screenshot below.

     

    Do inform us if you need further assistance.
    Regards.

  • Profile Image

    Answered by Tomchipjf on December 30, 2015 at 11:45 AM
    Hi Christian,
    OK. So I am confused by the info on my jotform page.
    ...
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    JotForm Support

    Answered by BJoanna on December 30, 2015 at 02:13 PM

    I have checked your account and your account is active. You have one form and that form has 99 submissions. However only 44 submissions are from this month. So, you can receive 56 more submissions this month. Free users can receive up to 100 submissions each month. 

    So nothing will happen when you receive one more submission.  

    You can check how many submissions you received this month by clicking on Account icon.

    For free users submission counter is reset to zero on every first day of the following month.

    Like my colleague mentioned, if you reach your monthly limit, you will receive email form JotForm, before your forms are disabled. 

    Feel free to contact us if you have any other questions. 

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    Answered by Tomchipjf on December 30, 2015 at 03:45 PM
    Thank you that clarifies it for me! Excellent support by the way.
    Tom
    ...
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    JotForm Support

    Answered by BJoanna on December 30, 2015 at 04:56 PM

    You're welcome. Thank you for your kind words. 

    Feel free to contact us if you have any other questions.