Why does the jotform link not work on my mobile?

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    Asked on December 29, 2015 at 11:34 PM

    I have created a form, put the link for the form on an email. I checked the link with 2 different computers and it worked. When I tried to access the link from by mobile it would not work.

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    Answered on December 30, 2015 at 07:52 AM

    I assume that, you are having issue on this form. I've cloned and tested your form. I am not able to reproduced same issue that you are having. When I clicked the link of form it worked properly on my side on mobile device.

    Can you try to share your form with email? 

    Please, let us know the result. We will wait for your response.



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    Answered on December 30, 2015 at 06:18 PM

    I have tried the "share your form" and it works.

    Still can't get it to work from the email test. I am sending an email to about 300 customers so want it to work from there. 

    I even forward the email from my mobile to my email and opened that on the computer and it worked but not from my mobile again. My wife and I both have samsung devices and it is doing the same thing on both, works on ipad.

    For some reason, on the samsung device it shows the link address highlighted in blue but the last ">" symbol is also blue and I think this is what is messing up the address. Strange thing is I can forward that same email and open it on computer.

    Even shared the faulty web address via email and it blacked out the "v" on the computer, tried that same forwarded email on my mobile with same faulty address.

    Just want to sort out the issue so I don't have issues with customers.

    Thanks Paul

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    Answered on December 30, 2015 at 10:15 PM

    You may have accidentally put the v there, shortcut for paste. You will have to make sure that the hyperlink only contains the form link which is http://www.jotform.co/form/53628128637866 or https://www.jotform.co/form/53628128637866.