One of My Fields Doesn't Follow the Show/Hide Condition Rule?

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    Asked on December 30, 2015 at 03:57 AM


    This is about the following form:

    Issue is that when conditions are set to select "No...", the three fields show with third option as "Other". When "Other" is selected a hidden text field for 'Please list other reasons' is set to Show, which works as expected.

    However, when once "No..." is selected after selecting "Yes...", followed by the Other, then if one switches back to "Yes..., everything else hides, but the text field for 'Please list other reasons' remains visible. It should technically hide too.

    So, in that case, I tried setting the hide 'Please list other reasons' text field to hide upon selection of 'Yes...' and it remains showing from default. It should only show when 'Other' is clicked which should show when 'No...' is selected.

    Please help.


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    Answered on December 30, 2015 at 05:41 AM

    Hi Beena,

    I checked your conditions and you have done everything as it should be and also I replicated the same result with you when the necessary steps are taken. To beat this issue you need add a following if state to your current condition related with the field called "Please list other reasons".

    Please, see it from the below:


    After this action, your form is reacting just like you want:


    Please, try this one and let us know the results.


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    Answered on January 05, 2016 at 05:04 AM

    Awesome!!! It works now! Thank you ever so much!!

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    Answered on January 05, 2016 at 06:59 AM

    You are most welcome. If you have other questions about "Conditions" in the future, please do let us know. We will be happy to help you.


    Have a great day.