- D.W.Asked on December 30, 2015 at 08:14 AM
Im unable to login. Ive tried removing cookies, even different browsers. It says login successfully, but stays on the regular login page instead of my sccount
- JotForm SupportChriistianAnswered on December 30, 2015 at 10:09 AM
I checked the account associated to the email you use in this thread (email@example.com) but the email is only associated to a guest account. Guest Account are session account which do not have a username and password. Please register to JotForm at least to a Free Account to enjoy our service. You can sign up here: http://jotform.com/signup. If you are referring to a different account, please provide to us the account you are referring to so we can further investigate the issue.
Do let us know if you need further assistance.
- JotForm SupportBJoannaAnswered on December 30, 2015 at 12:47 PM
I have checked and you have two guest account with email address firstname.lastname@example.org. Guest accounts are automatically created when you are not logged in to registered account . However there are not forms on your guest accounts.
I have checked email address email@example.com and I found free account with username Fit123.
You can login to your account with email address or with username. If you have forgot your password you can reset your password:
1. Go to jotform login page
2. Click on the login button on top
3. Click the "Forgot Password?" button
4. Provide your username or email, and click on send reset button.
I have checked our email log with email address firstname.lastname@example.org and I saw that you made two requests for password change. Those reset codes are not expired and you will need to make another request if you want to change your password.
Hope this will help. Let us know if you need further assistance.