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FTP submission questionAsked by phewop on December 30, 2015 at 09:48 AM
I have a ftp submission form at http://www.ambroseprint.com/#!ftp-upload/cmtr and it does not seem to be working now. it is giving an error with no explanation. I have reset my FTP server and am still getting the same error. Have changed the file to be uploaded and no effect. Any ideas what could be wrong?
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I tried setting up an FTP connection with my form and made a test submission, it works without any problems. Could you please try re-integrating your FTP connection? Here's a guide: http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions.
Make sure to enable "Is FTP connection Passive" and click the "Test Connection" button.
It might also be related to the FTP details you are using or some changed in the permission attributes of your folders.
We'll wait for your response.
I have reset the FTP intergration and it appears to be working now.
Thank you for updating us. We're glad to know that everything is working in your end now.
Should you need our assistance again, please do not hesitate to open a new thread here in the forum.