What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account being turned off when I have 120 of 160 available submissions??

    Asked by executiveaura on December 30, 2015 at 10:21 AM

    I got an email that says it will be turned off today at noon. Why when I still have more space? And when does the next month start for my account? Seems to me like it should have already or will in the next day. Please respond before noon.

    Page URL:
    http://www.jotform.com//?formID=53008033512138

    Submissions my account next and email
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 30, 2015 at 12:18 PM

    Sorry for inconvenience this may caused you. 

    I am not sure why that email was sent. However I did checked your account and it is active. You have received 121 submissions and limit for your account is 160, so you can receive 39 more submissions. 

     

    For free accounts submissions counter resets to zero, on every first day of the following month. So, for your account next month will start on 1.Jan 2016.

    Feel free to contact us if you have any other questions.