Why didn't my file upload feature move to the top of my form on my mobile site?

  • Profile Image
    Imogenius13
    Asked on December 30, 2015 at 10:23 AM

    Hi,

    I was just updating my jotform on my wix site, but when I looked at the published form on my phone, the file upload piece wasn't moved to the top of the form.  However, the changes I made to the coupon codes did work, so I'm not sure why my move of the file upload field didn't happen on the mobile form. Could you let me know what to do to change that?

    thanks! :)

     

  • Profile Image
    Charlie
    Answered on December 30, 2015 at 12:22 PM

    I checked the form embedded in your website and the file upload field is displaying at the top part of the form.

     

    I also viewed the website on an Android mobile device and it shows the same positioning.

     

    It possible that the mobile browser is loading an older version of the form. Could you try opening your website again on the mobile browser? There was also a delay on the servers earlier that may have caused this. But our developers have also fixed this.

    We'll wait for your response.