What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended

    Asked by raceworksnwcom on January 12, 2012 at 08:17 PM

    I created a password submit form linking to another form and embeded onto my site 2 days ago , it worked great ! today I tested site and when I enter username and password , click submit button i get a error messege from jotform .




    WHY IS THIS ? I have created an account - raceworksnw.com - i need to get this issue fixed because I am really needing this form !!!


    p.s. I am really pleased with your service and if we can get this fixed will most likley upgarde service , awaiting your response - Jay Holloway

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    JotForm Support

    Answered by idarktech on January 12, 2012 at 08:24 PM


    Sorry about that. I have now unsuspended your account and white listed your forms, so you can now login normally.

    Your account was autosuspended by our system due to some of your forms contains field that is possible for phishing. Upon further checking, we found nothing offensive about your forms, so we have lifted the suspension imposed on your JotForm account. Your forms should now be back online and work normally as expected.

    We apologize for the inconvenience. Please let us know if you need further assistance. Thanks.

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    Answered by raceworksnwcom on January 13, 2012 at 11:51 AM

    Checked this morning and everything worked perfectly , thanks for immediate attention !!!