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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Answer from Drop Down Menus not included in Email Response

    Asked by ullibrom on January 12, 2012 at 08:32 PM

    Sorry to ask the same question Mavent asked you already on January 04, 2011.
    But I am interested to know the secret how you fixed it. Because I have got the same problem.

    Thanks for your advice.

    Page URL:

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    JotForm Support

    Answered by abajan on January 12, 2012 at 09:29 PM

    Usually, when the answers in a field are not included in submission notifications, the cause is that the "Compose Email" section of the alert (notification) was manually edited before the field was included. You see, once a notification has been edited it will no longer be automatically updated to reflect additions and deletions of fields. (Autoresponders are different in that whether they have been edited or not, they will not be updated with changes made to the form after they have been created).

    With this in mind, there are two options at your disposal:

    1. Use the floating menu on the "Compose Email" section of the notification or autoresponder to insert the tag that would display the answer entered by the user

    2. Delete the email alert (notification or autoresponder) and replace it with a new one. (This is what Aytekin did in the thread to which you are referring.)

    If you need further clarification, do let us know.

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    Answered by ullibrom on January 13, 2012 at 03:04 PM

    Great. I got it. I took the second option. It works. As a new client, I must say that you guys really understand us Webdesigners whos main business is design and not complicated encoding.

    Thanks so much.

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    JotForm Support

    Answered by abajan on January 13, 2012 at 06:44 PM

    You're quite welcome.