What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I recover the deleted field information on a form?

    Asked by gncjlim on October 08, 2015 at 10:56 AM

    This form was messed up.  We lost history of payment details.

    Please help...

    Page URL:
    https://form.jotform.com/52454384832156

    Reports how payment details details
  • Profile Image
    JotForm Support

    Answered by Kiran on October 08, 2015 at 01:44 PM

    It seems that you have made some changes to your JotForm by moving and removing some fields which has resulted in shifting the form responses.

    As you see the submission data, the payment details are available with a different field.

    Please be noted that deleting the form fields from the form will also remove the submission data of the field from the submissions view. However, this data can be retrieved only by reverting the form to the last working version. Once you get the backup of these submissions, you may again revert to the recent version as well.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to help.