How do I recover the deleted field information on a form?

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    gncjlim
    Asked on October 08, 2015 at 10:56 AM

    This form was messed up.  We lost history of payment details.

    Please help...

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    Kiran
    Answered on October 08, 2015 at 01:44 PM

    It seems that you have made some changes to your JotForm by moving and removing some fields which has resulted in shifting the form responses.

    As you see the submission data, the payment details are available with a different field.

    Please be noted that deleting the form fields from the form will also remove the submission data of the field from the submissions view. However, this data can be retrieved only by reverting the form to the last working version. Once you get the backup of these submissions, you may again revert to the recent version as well.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to help.