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    My drag and drop upload file widget is not sending files

    Asked by JulieLabrosse on October 08, 2015 at 11:50 AM
    Hi, I use the widget drag and drop and I do not get documents that people upload in my form. I do not understand why I already have an email send to me each time somone answers de form but the file is not in this email and I can't see it in my jotform acount
    (my form is Under the embauche staff)

    Page URL:
    https://2pierrots.com/v3/index.php/fr/contact/

    drag and drop upload upload problems
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    Answered by Carina on October 08, 2015 at 02:08 PM

    I tested the site version of the form and even though I saw the confirmation screen, no submission was received on the account. But when I tested the form the submission was actually sent:

    Can you please confirm me if you received it?

    I inspected the submissions area and the uploaded file was not received.
    You can try remove and add the upload field again and then adding the form again to your website, using the iFrame method:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if the problem persists.