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    XML Access denied error while creating PDF forms

    Asked by julieconant on October 08, 2015 at 12:50 PM

    I need to convert all of our forms to pdf. I was successful with all of our forms but the questionnaires (adult, pediatric, and adolescent). In order to convert the forms, I chose from the 'more' drop down menu, 'create pdf'.

     

    I get an error message when attempting this with the questionnaires. Please advise.

     

    Thank you,

    Julie

    Page URL:
    http://www.jotform.us/form/51333926284154

    Screenshot
    Long how message create all and
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    JotForm Support

    Answered by Kiran on October 08, 2015 at 02:51 PM

    I'm able to replicate the issue with the cloned version of your following JotForms.

    CHILD Health and Lifestyle Questionnaire

    ADOLESCENT Health and Lifestyle Questionnaire

     

    ADULT Health and Lifestyle Questionnaire

    The issue seems to be with the length of form. Let me forward the thread to our backend team to take a look at the issue. When there is an update in this regard, you'll be posted here.

     

    Thank you!

  • Profile Image

    Answered by julieconant on October 12, 2015 at 10:45 AM
    Hello,
    Rounding back to you about the pdf conversion of the forms listed below.
    Any luck getting that sorted out?
    Please keep me informed.
    Kindly,
    Julie Conant
    Wellness Assistant
    1949 Pearl Street
    Boulder, CO 80302
    O: 303.449.0517
    www.experiencewell.com
    @experiencewell
    f: Foundation Health Boulder
    Have you had a great experience with Foundation Health? We always appreciate positive reviews on Google+, Yelp, or Facebook!
    We always want you to experience well. If you have an urgent concern, please call our office. If it is after hours, the on-call provider can help you. If your matter can wait 24-48 hrs, feel free to send us an email.
    HIPAA Confidentiality Notice -Protected Health Information. This electronic transmission and any attachments are intended solely for the use of the person/entity to which it is addressed and may contain Protected Health Information (PHI). PHI is individually identifiable health information related to a person's past, present or future physical or mental health; a provision of health care to that person; or the past, present, or future payment for that person's health care. To the extent the information in this e-mail contains PHI, you are obligated to maintain PHI in a secure and confidential manner in accordance with applicable law. If you have received this communication in error, please notify me immediately by telephone, destroy this message and delete any copies held in your electronic files. Unauthorized use and/or re-disclosure, or failure to maintain confidentiality of PHI may subject you to penalties under applicable state and federal laws.
    ...
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    JotForm Support

    Answered by Kiran on October 12, 2015 at 12:46 PM

    Since the issue is already forwarded to our backend team, I see that the issue is now marked as Important and assigned to one our developers. As soon as we we have any important information with the issue, you'll be updated here.

    Thank you for your patience.