Picture upload failure during form filling?

  • Profile Image
    Asked on September 28, 2010 at 05:20 PM

    A customer was at the end of my Jotform and attempted to load his picture (last required field of form.)  He received a tech. message stating it could not upload the image.

    When he returned to the form all of his work was blank; more than 30 fields and his entire amount of work...

    What happened?  Shouldn't his fields stay filled in if there is an upload issue?

    Thank you,

    Howard Cohen

  • Profile Image
    Answered on September 29, 2010 at 07:48 AM

    Unfortunately, Internet Explorer erases the filled form fields sometimes when you click on back button.

    Do you know what was the error message the user has received? You can try to increase the maximum upload size and make sure all image upload types are available.