What would cause the visual report to not display images?

  • bbrinkley
    Asked on October 8, 2015 at 2:23 PM

    I am getting a broken image placeholder instead of charts in my visual report builder. At first I thought it might be something about the type of field I was using in the report, but then I opened a report that used to work and it doesn't display either. I've tried using different browsers as well with no change in behavior.

    Thanks,

    Blaine

  • Welvin Support Team Lead
    Replied on October 8, 2015 at 4:16 PM

    Hi Blaine,

    Please share us some links for your visual report so we can check it to our end. I tried it here and I was able to view the chart without any issues. 

    Here's an example report: https://www.jotform.com/report/52806132572048

    For now, please try clearing your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Thanks

  • NYYCsailingoffice
    Replied on January 6, 2016 at 12:01 PM

    I have the same problem when I try to increase the size of one of the charts...it goes to a broken image icon:

    What would cause the visual report to not display images? Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on January 6, 2016 at 1:09 PM

    @NYYCsailingoffice, I will address your problem here: http://www.jotform.com/answers/737837.