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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    What would cause the visual report to not display images?

    Asked by bbrinkley on October 08, 2015 at 02:23 PM

    I am getting a broken image placeholder instead of charts in my visual report builder. At first I thought it might be something about the type of field I was using in the report, but then I opened a report that used to work and it doesn't display either. I've tried using different browsers as well with no change in behavior.



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    JotForm Support

    Answered by Welvin on October 08, 2015 at 04:16 PM

    Hi Blaine,

    Please share us some links for your visual report so we can check it to our end. I tried it here and I was able to view the chart without any issues. 

    Here's an example report: https://www.jotform.com/report/52806132572048

    For now, please try clearing your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.


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    Answered by NYYCsailingoffice on January 06, 2016 at 12:01 PM

    I have the same problem when I try to increase the size of one of the charts...it goes to a broken image icon:

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    JotForm Support

    Answered by Welvin on January 06, 2016 at 01:09 PM

    @NYYCsailingoffice, I will address your problem here: http://www.jotform.com/answers/737837