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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What would cause the visual report to not display images?

    Asked by bbrinkley on October 08, 2015 at 02:23 PM

    I am getting a broken image placeholder instead of charts in my visual report builder. At first I thought it might be something about the type of field I was using in the report, but then I opened a report that used to work and it doesn't display either. I've tried using different browsers as well with no change in behavior.

    Thanks,

    Blaine

    visual report visual different builder
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    JotForm Support

    Answered by Welvin on October 08, 2015 at 04:16 PM

    Hi Blaine,

    Please share us some links for your visual report so we can check it to our end. I tried it here and I was able to view the chart without any issues. 

    Here's an example report: https://www.jotform.com/report/52806132572048

    For now, please try clearing your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Thanks

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    Answered by NYYCsailingoffice on January 06, 2016 at 12:01 PM

    I have the same problem when I try to increase the size of one of the charts...it goes to a broken image icon:

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    JotForm Support

    Answered by Welvin on January 06, 2016 at 01:09 PM

    @NYYCsailingoffice, I will address your problem here: http://www.jotform.com/answers/737837