What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download Private Key file using Safari and Internet Explorer

    Asked by AQUINO1313 on October 08, 2015 at 02:30 PM

    how to find my Private Key to upload?

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    JotForm Support

    Answered by Mike on October 08, 2015 at 04:51 PM

    Thank you for contacting us.

    The private key file is supposed to be downloaded to your computer when you enable the encryption on form. The file is usually named 'jotform.key'. I would like to suggest checking your Download folder first.

    Although, I have noticed that there is an issue with the private key downloading in Safari browser. I have submitted a bug report ticket to our Development Team.

    If you need any further assistance, please let us know.