Unable to download Private Key file using Safari and Internet Explorer

  • AQUINO1313
    Asked on October 8, 2015 at 2:30 PM

    how to find my Private Key to upload?

  • Mike
    Replied on October 8, 2015 at 4:51 PM

    Thank you for contacting us.

    The private key file is supposed to be downloaded to your computer when you enable the encryption on form. The file is usually named 'jotform.key'. I would like to suggest checking your Download folder first.

    Although, I have noticed that there is an issue with the private key downloading in Safari browser. I have submitted a bug report ticket to our Development Team.

    Unable to download Private Key file using Safari and Internet Explorer Image 1 Screenshot 20

    If you need any further assistance, please let us know.