Unable to download Private Key file using Safari and Internet Explorer

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    AQUINO1313
    Asked on October 08, 2015 at 02:30 PM

    how to find my Private Key to upload?

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    Mike
    Answered on October 08, 2015 at 04:51 PM

    Thank you for contacting us.

    The private key file is supposed to be downloaded to your computer when you enable the encryption on form. The file is usually named 'jotform.key'. I would like to suggest checking your Download folder first.

    Although, I have noticed that there is an issue with the private key downloading in Safari browser. I have submitted a bug report ticket to our Development Team.

    If you need any further assistance, please let us know.