What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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The private key file is supposed to be downloaded to your computer when you enable the encryption on form. The file is usually named 'jotform.key'. I would like to suggest checking your Download folder first.
Although, I have noticed that there is an issue with the private key downloading in Safari browser. I have submitted a bug report ticket to our Development Team.
If you need any further assistance, please let us know.