Conditional Logic Disappears... After Being Saved

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    Asked on October 08, 2015 at 11:24 PM

    I've created notifier emails based on conditional logic.

    See the attached images.

    When I test the form, ALL of the notifier emails are sent out, not just the ones based on conditions.

    I go back to Jotform and all the notifier email conditions have disappeared.

    I'm going out of my mind... I've been trying to fix this for two days!

    Please help!

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    Answered on October 09, 2015 at 08:09 AM

    Apologies for the frustrations caused by this behavior.

    I have tried recreating the issue with a cloned copy of your form but I was unsuccessful form My account.

    I will forward this issue to our developer for further investigation.

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    Answered on October 09, 2015 at 08:11 AM

    Thanks for checking...

    I'll await your further response.

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    Answered on October 09, 2015 at 10:41 AM

    You will receive update regarding the issue via this thread

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    Answered on October 12, 2015 at 07:51 PM

    Any updates?

    It's been 3 days, and I need these forms working ASAP, as I have business waiting to process.


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    Answered on October 12, 2015 at 09:17 PM

    Sorry for the delays. Unfortunately, there is no updated response yet from our developer assigned.

    I have also checked your jotform for the issue, but so far I could not reproduced the disappearing conditions.

    What I did noted was, there were condition rules that have deleted field on them. This ccould be causing problem on the condition script.

    I recommend you clean/clear them also and re-save the form.


    After cleaning the form, please observe if new incoming submissions still have the issue or none...

    Let us know if issue persist.

    Our developer assign on the reported ticket will respond here as soon as they news/updates.