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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sending mail to a hidden Email address

    Asked by dmichaels on October 08, 2015 at 11:39 PM

    I'd like to offer the user a drop down list of member names, but I don't want them to be able to see the email address behind it.

    The goal is to allow someone (a member) to make a donation in another member's honor and have an acknowledgement sent to that other member; but I can't allow the donor to see the other person's E-mail address; only their name can be visible.




    sending email hidden email address
  • Profile Image
    JotForm Support

    Answered by beril on October 09, 2015 at 09:16 AM


    You can use conditions for sending an email for specific email address. By the way, their email address will not be visible.

    Here is how to do this:

    1) Click on Emails icon.

    2) Choose Send an Email After Submission.

    3) Make the arrangement as you see below.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by dmichaels on October 10, 2015 at 11:13 AM

    Thank you, but I have 1 or 2 hundred Name/E-mail combinations.

    I will also need to be able to periodically update (or replace) my list with an updated list. Basically it's my membership list. I can get the data into a csv file format.

    I understand how to use conditions but I don't think it'll be workable for this many names, now would it be easily updateable.


  • Profile Image
    JotForm Support

    Answered by Welvin on October 11, 2015 at 12:13 PM

    Hi David,

    That is very simple. Add the names in the dropdown and add the email address as the calculation values.

    Add an email address field

    Add a single conditional logic to forward the calculations values to the email field once a dropdown is filled.

    Note: Before adding the dropdown field in the equation, check first he "Add field to equation as text by default" option.

    Here's an example form: https://form.jotform.com/52834503814959. Note that the email field can be hidden.

    You can then simply add an autoresponder email (https://www.jotform.com/help/26-Creating-a-Form-Autoresponder) and select the email field as the recipient.

    If you will update the list, you will only update the dropdown options and the calculation values. 

    Let us know if you have any questions.


  • Profile Image
    JotForm Support

    Answered by Welvin on October 11, 2015 at 12:41 PM

    Got your test!


  • Profile Image

    Answered by dmichaels on October 11, 2015 at 11:45 PM
    THAT is exactly what I was looking for.
    Now my only problem is that the E-mail doesn’t appear to be sent.
    I’m sure it’s something dumb, but I just don’t see it yet.
    The form I’m using is:
    Clone of Online Donations Form
    The relevant fields are :
    Email a note to
    Please send an acknowledgement…
  • Profile Image
    JotForm Support

    Answered by beril on October 12, 2015 at 02:39 AM


    I am happy to hear that you solved your issue. Your email address, is NOT in 
our bounce list.

    Results shows;



    I also checked your mail logs.

    [2015-10-11 23:15:18] Submission #320428917551551559 Form #52808608580966 SENT to david.michaels@comcast.net from smtp:webmaster@tbsmahopac.org via SMTP

    Please try to set your form notifications "Sender Email" to noreply@jotform.com.


    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist




    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):






    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by dmichaels on October 12, 2015 at 07:45 AM
    Thank you for getting back to me so quickly.
    I believe I found the solution…
    Needed to change the Preferences to “Don’t Clear” hidden fields.
    That is what stopped email from going to the field when it was hidden.
    I’m sure there must be a reason why I would want to clear the value of a conditionally hidden field
    but I don’t know what that would be. Why would I ever want to clear the value of the hidden field?
    Thank you again, I think this will be awesome‼
  • Profile Image
    JotForm Support

    Answered by TitusN on October 12, 2015 at 10:41 AM

    Great to hear that. :-)

    We're happy to help - let us know when we can.