Not receiving email Notifications

  • joewicks
    Asked on October 9, 2015 at 5:39 AM

    I have not received the last few enquiries to my email. It's cost me money and clients. Super unhappy and don't know how to fix it.

    Page URL: http://form.jotformeu.com/form/51934650639361
  • BJoanna
    Replied on October 9, 2015 at 11:21 AM

    Sorry for inconvenience this may caused you. 

    I have checked your email address and your email address was on bounce list. Our system gave following result:

    joe@freevenuefinder.co.uk is IN the bounce list 

    Reason(s) : smtp;554 5.7.1 : Recipient address rejected: Unknown recipient

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    You can also view submissions of your form on submission page of your account. 

    Hope this will help. Let us know if you need further assistance.