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  • Profile Image

    My emails are not coming through

    Asked by Heckington on January 13, 2012 at 06:58 AM

    I have set up a number of forms and the autoresponder emails are not coming through to me when I send a test form.  Also the Test Email response in the email set up is also not coming through.

    This happens on all my new forms except one which you helped me with a while ago. 

    Thank you

    Page URL:
    www.heckingtonshow.org.uk

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 09:19 AM

    Unfortunately I was not able to recreate your problem on my end. I used the Test Email function on your forms  "10 Mile Road Race Entry"  and I was able to receive the emails on 3 different email addresses (2 Gmail and 1 company email).

    The problem might be on your mail server's end. What is the email address that you're using to test these autoresponders? Can you please try a Gmail one and see if the result is still the same?

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    Answered by Heckington on January 13, 2012 at 10:47 AM
    I used the one that you responded to here = treasurer@heckingtonshow.org.uk

    None have come through & I don't have a Gmail account

    _____
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 10:59 AM

    I have actually used my own e-mail addresses (2 Gmail and 1 company email) to test your form's autoresponders and they seem to be working fine.

    Have you contacted your hosting provider for help with regard to this issue?

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    Answered by Heckington on January 13, 2012 at 11:31 AM
    I have looked on my hosting control panel and there are no spam messages
    that have been filtered out.

    I have also sent a test message to a .btinternet.com email address, and that
    is not coming through either.

    Is there a timescale for these test messages to come through?

    Thanks

    Jo

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  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 11:47 AM

    Jo,

    Checking our mail logs give out this "success" message:

    /tmp/logs/amazonSES.log:[1;36m13-01-2012 11:43:31[1;37m PREMIUM AmazonSES Sent email to treasurer@heckingtonshow.org.uk - MessageID:00000134d7f3dd88-5747cc80-cd97-4c65-acf5-6828fa0411b1-000000/b8e1589b-3e05-11e1-8e8b-955fe060ae95

    I also checked our bounce list for your address, but did not find it. I can't see any reason why you're not receiving the messages.

    May I ask what e-mail client you are using to check your e-mails?

    By the way, here are the test emails I received (instantaneously) across three different e-mail addresses:

     

    And here's a notification from a submission I made on a clone of your form:

  • Profile Image

    Answered by Heckington on January 13, 2012 at 11:58 AM
    Thanks

    I set up a Gmail account and that TEST came through instantly

    I have just received one test message through on
    treasurer@heckingtonshow.org.uk, but none of the other 15 that I have sent!

    I have tried to complete and send a dummy form, but as most of the ones with
    autoresponders are PayPal linked I can't complete the payment process, so
    the email confirmation won't come through.

    I am using Outlook for my messages

    Jo
    _____
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    JotForm Support

    Answered by NeilVicente on January 13, 2012 at 12:11 PM

    Sorry if I forgot to advise you to whitelist these ip addresses in your hosting account's email configuration:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let us know if this makes any difference.

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    Answered by Heckington on January 13, 2012 at 12:27 PM
    Ok - I will do that.

    It is now working for btinternet and also for gmail, its just the settings