Emails not going to Recipient E-mail Adress

  • duffielddental
    Asked on October 9, 2015 at 6:01 AM

    Hi,

     

     

    I am having issue of a form submission going to the email address contactform@duffieldroaddental.com. I have tested the email address with my personal email address to eliminate any issues with their email and all to be working fine.

     

     

     

    I have checked the bounce list and the email address wasn’t in the list. Could you have a look into the issue.

     

    Thanks Lakan

     

    Page URL: http://www.duffieldroaddental.com/referrals-form.php
  • Kiran Support Team Lead
    Replied on October 9, 2015 at 11:27 AM

    I see that your email address in our bounce list. I've removed it from the bounce list and you should be receiving the emails from now onwards. We also request you to take a look at the following guide that can be helpful in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you need any further assistance. We will be happy to help.