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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not going to Recipient E-mail Adress

    Asked by duffielddental on October 09, 2015 at 06:01 AM

    Hi,

     

     

    I am having issue of a form submission going to the email address contactform@duffieldroaddental.com. I have tested the email address with my personal email address to eliminate any issues with their email and all to be working fine.

     

     

     

    I have checked the bounce list and the email address wasn’t in the list. Could you have a look into the issue.

     

    Thanks Lakan

     

    Page URL:
    http://www.duffieldroaddental.com/referrals-form.php

    Emails recipient recipient e-mail checked bounce list bounce thanks
  • Profile Image
    JotForm Support

    Answered by Kiran on October 09, 2015 at 11:27 AM

    I see that your email address in our bounce list. I've removed it from the bounce list and you should be receiving the emails from now onwards. We also request you to take a look at the following guide that can be helpful in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you need any further assistance. We will be happy to help.