PDFs of form submissions are cut off

  • dbqfoundation
    Asked on October 12, 2015 at 9:47 AM

    I cannot download a pdf of a submission without the responses being cut off. See attached for sample. Please help me figure this out! 

    Jotform Thread 679456 Screenshot
    Page URL: http://www.jotform.us/form/42935949516165
  • Charlie
    Replied on October 12, 2015 at 12:44 PM

    Hi,

    It seems like the the layout is not properly wrapping the text input in your fields. Please do try to use our new feature "Customize PDF", that will let you adjust the fields and there layouts so that they won't be cut off.

    You can open the "Customize PDF" option under the "Get PDF" option in the submissions page.

    PDFs of form submissions are cut off Image 1 Screenshot 30

    Here's a screencast where you can drag the fields to resize them.

    PDFs of form submissions are cut off Image 2 Screenshot 41

     

    Do let us know if this works.

  • dbqfoundation
    Replied on October 12, 2015 at 1:40 PM

    Thank you! That helped!

  • Charlie
    Replied on October 12, 2015 at 2:44 PM

    I'm glad I was able to help. Should you need any assistance again, please feel free to open a new thread here in the forum.

    Thank you.