What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my other account suspended?

    Asked by lojitektrade on October 12, 2015 at 12:20 PM

    Dear Sir, 

     

    I have made such a nice forms with jot form with my other account lutfugurluk@gmail.com but one hour ago I received a message that my account has been suspended, I have tried to send you message but I believe you didn't receive my message, thats why I am writing from hear, Please help me to understand what did I make wrong and why did you cancel my account, 

     

    Awaiting your kind support,

     

    Best Regards,

    Lutfu Gurluk

     

    Page URL:
    www.lojitektrade.com

    message my account and receive
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 12, 2015 at 02:00 PM

    Hello Lutfu,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    I would suggest you to build your form in English language and then take advantage of our "Languages" feature to translate your form to any desired language. The following guide should help you:  http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Thank you!

  • Profile Image

    Answered by lojitektrade on October 12, 2015 at 02:45 PM
    Thank you so much.
    Best Regards,
    Lutfu Gurluk
    Lojitek Trade and Logistics
    Address 1771 sk. no. 28 k. 2 d. 3 Bostanlı - Izmir - Turkey
    Telephone +90 232 362 97 79
    Gsm +90 543 898 63 12
    Mail info@lojitektrade.com
    Web www.lojitektrade.com


                            C H A T
    ...
  • Profile Image

    Answered by lojitektrade on October 20, 2015 at 03:45 PM
    Hi,
    I have same issue again, would you please check why I can not login to my accoun and my forms are gone again.
    Best Regards,
    Lutfu Gurluk
    Lojitek Trade and Logistics
    Address 1771 sk. no. 28 k. 2 d. 3 Bostanlı - Izmir - Turkey
    Telephone +90 232 362 97 79
    Gsm +90 543 898 63 12
    Mail info@lojitektrade.com
    Web www.lojitektrade.com


                            C H A T
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 20, 2015 at 06:07 PM

    Was this for the other account under the other account for lutfugurluk@gmail.com? or your current account now? I'm not seeing any inactive accounts on my end currently. 

    Are you still having this issue? Can you please try again and let us know?

  • Profile Image

    Answered by lojitektrade on October 21, 2015 at 01:45 AM
    I can not login to my account lutfugurluk@gmail.com , but forms in my web site are gone again like last time.
    The account name was seeing as harikalardiyar under my lutfugurluk@gmail.com login
    Saygılarımla,
    Lütfü Gürlük
    Gsm 0543 898 63 12
    21 Eki 2015 tarihinde 01:07 saatinde, JotForm şunları yazdı:

    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on October 21, 2015 at 05:38 AM

    Hi,

    It seems like this needs to be addressed on a separate thread. I went ahead and opened one for you. Please refer to this link instead: http://www.jotform.com/answers/686260. We will address it shortly.

    Thank you for understanding.