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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to open Condtions wizard and scroll bar disappears on the form.

    Asked by USTAsoutheastmichigan on October 12, 2015 at 01:23 PM

    I have many conditions created for one of my forms, but when I go to edit the form, I can't get my conditions to show.  I've tried multiple browsers, but the conditions still won't show.

    I place my cursor over the conditions button, and the link lights up, but clicking on the conditions button doesn't do anything.

     

    how My Forms and won't cursor
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    JotForm Support

    Answered by Kiran on October 12, 2015 at 03:00 PM

    I've tried cloning your JotForm to my account and tried to view the conditions set on the form. I'm able to see that the conditions are not displayed on the form. Inspecting the form further, it looks like there are no conditions set on the form while I checked the source code of the form. As I check the JotForm revision history in your account, I notice that there are few modifications made to the conditions a few days ago.

    Please check the revision history of the form by following the guide below and revert to the last modified version to see if that works.

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Let us know if the issue still persists. We will be happy to help.

    Thanks!

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    Answered by USTAsoutheastmichigan on October 12, 2015 at 03:21 PM

    I reverted back to the version where I created the conditions, but the problem still remains that I can't access the conditions at all.  I can't edit them, remove or add any.  I received new submissions that filter correctly to the conditions I set up, but I still need to be able to edit conditions on this form.

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    JotForm Support

    Answered by Kiran on October 12, 2015 at 04:02 PM

    Thank you for your efforts in troubleshooting the issue. It looks like that there is an issue with the form itself. Let me forward the issue to our backend team to take a look. Once we have any update on the issue, you'll be posted through the thread.

    Thank you for your patience.

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    Answered by USTAsoutheastmichigan on October 16, 2015 at 04:15 PM

    This issue still isn't resolved.  I need to edit my conditions for this form.  Is there an update yet on whether this issue is close to being resolved?

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    JotForm Support

    Answered by Kiran on October 16, 2015 at 05:10 PM

    Unfortunately, there is no update on the issue yet. I see that the issue is being assigned to one of our developers and should be looking into it. Once we have any helpful information in this regard, you'll be updated here.

    Thank you for your patience.