What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Facebook embedded form not scrollable on iOS devices

    Asked by Dberg on October 12, 2015 at 02:40 PM

    Hi, my form appears to work fine in Desktop mode.  I tested it all the way through to PayPay and worked fine.  When I try an pull it up in phone or tablet mode in designer it looks fine, but when I try from my actual iPad or Iphone through Facebook, it is frozen and won't move onto the next fields?  Any idea how to fix this? Thanks, Andrew

    Page URL:
    https://www.jotform.com//?formID=52654896738171

    Screenshot
    facebook form facebok embed
  • Profile Image
    JotForm Support

    Answered by Mike on October 12, 2015 at 04:10 PM

    The form seems to be fine on your Facebook page using desktop and android browsers. I would like to suggest embedding into Facebook using an alternative method to see if that makes any differences for iOS devices.

    Adding Form to Facebook (Custom iFrame App)

    Please give it a try to see if that helps.

  • Profile Image

    Answered by Dberg on October 20, 2015 at 11:53 AM

    The link was working but now if says the static page may be down?  Is the link listed above still a viable one?

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    JotForm Support

    Answered by Mike on October 20, 2015 at 01:02 PM

    I have checked the following links and they seem to be fine on my side.

    http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-

    https://apps.facebook.com/static_html_plus/

    https://www.facebook.com/SMSP2015/app_684336108254110

    https://www.jotform.com/form/52654896738171

    If there are still any problematic links, please post them to this thread. Thank you.